- Can I order fabric swatches?
- Can I purchase your furniture if I live outside of the U.S.?
- Can I return the furniture if I'm not satisfied?
- How can I make sure the furniture will fit in my home?
- How does payment work?
- How does shipping work?
- What kind of guarantee does the furniture have?
- When will I get my furniture?
- Why do I have to call to get pricing or place an order?
Frequently Asked Questions
Can I return the furniture if I'm not satisfied?
Yes.
We offer a guarantee of satisfaction with your purchase. All orders must be inspected immediately upon receipt. All claims must be made within ten days of receipt of the merchandise, and all returns require pre-approval and an authorization number in order to be accepted. No claims for missing or damaged goods will be accepted after ten business days after the date of delivery. Any claim made due to damage incurred while shipping must be filed with the appropriate carrier and is not the responsibility of Decades Furniture.
Custom-sized items are not returnable.
If you need assistance with a return or warranty claim on a piece of furniture you already purchased, contact us:
- Via toll-free phone at 1-855-4-DECADE (1-855-433-2233)
- Via email at service@decadesfurniture.com