- Can I order fabric swatches?
- Can I purchase your furniture if I live outside of the U.S.?
- Can I return the furniture if I'm not satisfied?
- How can I make sure the furniture will fit in my home?
- How does payment work?
- How does shipping work?
- What kind of guarantee does the furniture have?
- When will I get my furniture?
- Why do I have to call to get pricing or place an order?
When will I get my furniture?
It depends, but usually in less than eight weeks.
Manufacturing: From order to out the door within four to six weeks.1 When you place an order for furniture from Decades, we manufacture it from scratch. This means that we need to construct a wood frame, assemble the support and spring mechanisms, affix padding, make cushions, and sew the upholstery. We can create your one-of-a-kind furniture within four to six weeks after your order is placed.
Note that turnaround times for other custom furniture companies often average eight or more weeks. We're pretty proud of our turnaround time.
Delivery: From our doorstep to yours in one to four weeks.2 Our "White Glove" shipping service will pick your furniture up from the factory, deliver it to you, remove the protective packing materials, install it in your home, and remove all packing materials from your home. Because we ship nationwide, and the shipping company's schedules vary according to destination, this time does vary. Please take a moment to learn more about your shipping options.
- Selecting specialty fabrics and leathers may extend the manufacturing time, because these items are not held in stock at our factory and must be ordered. We will inform you of the status prior to processing your order and will happily consult with you about alternative fabrics should this be problematic.
- Delivery times may extend beyond four weeks for remote destinations. Contact us for additional information.